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Category: Printing Issues/Word-Microsoft
Automation
| Title: | Word '97 on Windows 95 or 98 reports Illegal Page Fault accessing RPCSS.EXE | |
| Keywords: | Microsoft Word, Word 95, Word 97, DCOM, COM Services Delivery, RPCSS.EXE | |
| Scope: | All Sites running Microsoft Office 95 or 97 on Windows 95 or 98, with DCOM enabled (regardless of Real°Pac being operational at the time or not) | |
| Release: | n/a | |
| Description: | Word is launched and runs ok, but the moment user tries to open or print a document, manually or through Real°Pac, a Windows "illegal operation" dialog box appears stating that an Invalid Page Fault has been executed when attempting to access RPCSS.EXE. | |
| Resolution: | The DCOM Services
must be reinstalled. This is true even if your computer was never
explicitly set up to be what is known as a "DCOM
Server". First, exit Word. Shut down any other programs. Next, disable Fast Start in the Control Panel. Reboot the computer. Then, find RPCSS.EXE (usually in the Windows\System) folder. Rename or delete the file. Reboot the computer again. Now, depending on the version of Windows you have, download and extract DCOM95 if you have Windows 95, or DCOM98 if you have Windows 98. These are self-extracting Microsoft EXE files, that once downloaded, will automatically install themselves. Once the computer is rebooted one more time, DCOM should be restored and Word should be able to open and print normally. |
|
| Notes: | None | |
| Date Submitted: | 2001-02-06 | |
| See Also/Resources: | Microsoft's Knowledge Base article Q16501, |
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Last modified: February 6, 2001