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² C O M P, Inc.
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[Year 2000 Compliance]
Real°Pac™
On-Line Support
Category: Printing Issues
| Title: | Windows NT experiences an Access Violation error just prior to Printing | |
| Keywords: | NT, NTVDM.DLL, Access Violation, GPF, Fatal Error, UNICODE, INI files | |
| Scope: | All Western-Language Sites running Microsoft Windows NT 4 or higher | |
| Release: | All | |
| Description: | When a Pac File is about to be opened, for either a particular lender/Doc°Set or all, a Windows NT NTVDM.DLL Access Violation message box appears. You cannot continue. When you acknowledge this message box, Real°Pac is immediately shut down by NT. | |
| Resolution: | Either one or more .INI files are saved as UNICODE and the error PC's Windows environment does not support it at the time. Check first site's Doc°Set INI files (in the site's system subfolder) under Notepad. Open each one and then select File|Save As. In the Save As dialog, verify that the 'Save as Unicode' checkbox is not checked. Repeat for all your Lender/Doc°Set INI files, then try running Real°Pac again until access violation no longer appears. | |
| Notes: | A complete reboot is recommended once access violations cease to occur on the machine. Windows Notepad is one of the few programs that will show you, in their save As common dialog, whether or not the file being examined is currently saved as UNICODE. |
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| Date Submitted: | 1999-11-19 | |
| See Also/Resources: | Windows Notepad Help. Topic: Save As. |