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Real°Pac™
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Category: Printing Issues
| Title: | Word (all versions) cannot print due to a Printer Error (Err=1120) message box |
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| Keywords: | Print, Err=1120, Printer Error | |
| Scope: | All sites running Microsoft Word 6 or higher | |
| Release: | 2.0 and higher | |
| Description: | When just about to print within Word, a Word message box appears with a 'Printer Error, Err=1120' message. | |
| Resolution: | First, make sure there isn't a
legitimate printer error (memory overflow, out of paper, bad connection,
printer turned off, etc.) If none of the "easy" reasons
appear, and the problem persists, then read on! In Word, pull down File|Print... menu, and verify the current Printer's name (title) and Port identity. Compare this with the default printer setup (Start|Settings|Printers). If your site has one or more Real°Pac-Defined Printers in your Site.INI file (e.g., 12345.INI), then run Real°Pac Setup. Pull down Properties| Printers & Output Devices. Up to four (4) logical devices may be defined within Real°Pac, allowing you to point any document(s) to any valid print queue without having to rely on resetting the Current Default Windows Printer. First, you need to know which of these four (4) logical devices your current document uses. Then, you need to check: a) the label or Id given to this device (under the General tab), and b) under the Device Details tab, the "Windows Port Spec" field corresponding to the logical device under scrutiny. Typical examples under Windows 95, 87 and ME are: » HP Laserjet on LPT1: (Local printer called "HP Laserjet", on Port LPT1) » OurPrinter on \\PRTSERVER\HP4T (Network printer called "OurPrinter" on the PRTSERVER machine, under a share called HP4T) Typical examples under Windows NT 3.51 and 4 are: » OurPrinter on :Ne02 (Network printer called "OurPrinter" on the local NT Logical Network Share Key "Ne02" - mapped in the Windows NT HKEY_CURRENT_USER Registry, under ..\Software\Microsoft\Windows NT\CurrentVersion\Devices) If in doubt as to the exact port definition, you can quickly record a temporary macro within Word, and then see the resulting macro code to capture how Word sees this port definition: 1) Start with a blank document in Word (6 and higher). 2) Access the Tools|Macro|Record Macro area. Give your temporary macro a name so you can look at (edit) the macro's code later on. 3) With the Macro Recorder now on, pull down File|Print... 4) A the top of the Print dialog, pull down the drop-down list box listing your various printers. Select any other printer. Then, pull down this list box again and reselect the original printer. Then choose the CLOSE button on the dialog. 5) Stop the Macro Recorder. 6) Back in the Tools|Macro area, hilight the Macro (by name) on the list and choose EDIT. 7) Look for the text ".Printer =". The text, in quotes, immediately following the equal (=) sign, is the exact, complete printer definition or virtual port id. Hilight the entire text (without the quotes), and place it in the Clipboard. 8) Switch over to Real°Pac Setup, and under the Properties|Printers & Output Devices|Device Details, paste from the Clipboard this text in the "Windows Port Spec" appropriate text box. Choose UPDATE, then YES to Update Changes? and OK. 9) Back in Word, you are free to either delete (remove) or save the temporary macro you created. 10) Resubmit your print document. It should now print without incident. |
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| Notes: | In any network, it is very important that the "Printer's title" (what appears under its icon in the Printers group) is consistent, at least for all Real°Pac users. This way, the Logical Device settings in Real°Pac Setup will apply consistently for all users. Usually this simply involves deciding on what the correct, consistent Printer title should be (e.g., "OurPrinter", "Real Estate", etc.), and then RENAMING the Printer icon under Settings|Printers. | |
| Date Submitted: | 1998-05-17 | |
| See Also/Resources: |
Copyright © 1998-2000 Uni ² Comp, Inc.
Last modified: March 22, 2000